These Terms of Service (hereinafter "Terms") govern the conditions under which Vectail, a sole proprietorship operated by Adrien Bousquier (hereinafter "the Provider"), makes available to users (hereinafter "the User") its AI-powered search service for e-commerce websites (hereinafter "the Service").
The Service is intended exclusively for professionals (legal entities or individuals acting in the course of their commercial, industrial, craft or professional activity). By registering, the User declares that they are acting in a professional capacity. Accordingly, consumer protection provisions regarding the right of withdrawal do not apply.
Use of the Service constitutes full and unreserved acceptance of these Terms.
The Service is accessible online at vectail.com. It includes:
As part of delivering the Service, Vectail creates and administers a dedicated Google Cloud Platform (GCP) project on the User's behalf, hosted within the Vectail organisation and linked to the Vectail billing account. This project is required for the search engine to function. By accepting these Terms, the User expressly authorises Vectail to carry out these operations on their behalf. This project remains the operational property of Vectail for the duration of the active subscription.
Free trial: all new Users receive free access to the Service for a period of 14 days from the date of registration. At the end of this period, the account is automatically disabled if no paid subscription has been taken out. The User may reactivate their account by subscribing to a paid plan.
Quota and Service continuity: each subscription (including the free trial) includes a monthly quota of search credits. When this quota is fully consumed, the search widget is automatically disabled until the billing period renews or additional credits are purchased. This interruption does not constitute a breach of contract on the part of Vectail.
Vectail reserves the right to modify, suspend or discontinue all or part of the Service, temporarily or permanently, with reasonable notice except in cases of technical or security emergency.
Access to the Service requires the creation of an account. The User undertakes to provide accurate and up-to-date information upon registration. They are responsible for the confidentiality of their login credentials and for all activity carried out from their account.
Account creation requires verification of the email address provided. Access to the Service is conditional on this verification. The primary account holder may invite team members to access the dashboard. These members access the Service under the account holder's subscription and are subject to these Terms. The account holder is responsible for the use made by invited members.
The User undertakes to:
All components of the Service (software, algorithms, interfaces, texts, graphics, logos) are the exclusive property of Vectail and are protected by intellectual property laws.
The User is granted a non-exclusive, non-transferable right of use limited to the duration of their subscription.
Vectail endeavours to ensure the availability and proper functioning of the Service. However, the Service is provided "as is" and Vectail does not guarantee:
Exclusion of indirect damages: in no event shall Vectail be liable for indirect, consequential or immaterial damages of any nature and cause, including: loss of profit, loss of revenue, loss of earnings, loss of customers, loss of orders, damage to brand image, commercial loss or data loss, even if Vectail has been advised of the possibility of such damages.
Liability cap: in all cases, Vectail's total liability, for all causes combined, is strictly limited to the amounts actually paid by the User during the 3 months preceding the event giving rise to the damage.
Dependence on third-party services: the Service relies on infrastructure and services provided by third parties, including Google Cloud Platform (hosting and search engine), Firebase (authentication), Brevo (email communications) and LemonSqueezy (payment). Vectail cannot be held responsible for interruptions, failures, modifications or unavailability resulting from these third-party services. The User acknowledges that Vectail has no control over the availability or behaviour of these services.
Force majeure: Vectail shall not be liable for any failure to meet its contractual obligations resulting from a force majeure event, or from an unforeseeable and insurmountable event, including: natural disaster, fire, malicious act or large-scale cyberattack on a third-party provider's infrastructure, national-scale power or network outage, administrative or regulatory decision. In the event of force majeure, Vectail will endeavour to notify the User as soon as possible.
Performance figures for indicative purposes only: performance figures presented on the vectail.com website (such as response times below 200 ms) are illustrative values observed under typical conditions of use. They do not constitute contractual commitments. Actual performance may vary depending on the end user's geographic location, internet connection quality, instantaneous infrastructure load and other technical factors beyond Vectail's control.
Catalogue content and commercial transactions: Vectail is a technical product search tool. Information displayed via the Service (descriptions, prices, availability, images) comes from the catalogue provided by the User. Vectail is neither a seller, distributor nor commercial intermediary for the products presented. Any contractual relationship arising from the sale of a product on the User's website is established exclusively between the User and their own customers. Vectail cannot under any circumstances be held responsible for the accuracy of product information, product compliance, or any dispute relating to a commercial transaction carried out on the User's website.
The processing of personal data relating to the User (account and billing data) is described in our Privacy Policy. By using the Service, the User acknowledges having read this policy.
GDPR responsibility allocation: in the context of using the search widget on the User's website, data relating to visitors of that website (search queries, browsing behaviour) may pass through Vectail's infrastructure. In this context, the User acts as the data controller within the meaning of Regulation (EU) 2016/679 (GDPR), and Vectail acts as the data processor. The User is solely responsible for ensuring their own data processing complies with GDPR, including informing their visitors and, where applicable, obtaining the required consents. Vectail does not directly collect data that identifies visitors to the User's website and only retains aggregated data for Service performance analysis purposes.
The detailed terms of data processing (nature of data processed, respective obligations, sub-processors, security measures) are set out in Annex 1 - Data Processing Agreement (DPA) to these Terms, which constitutes a data processing agreement within the meaning of Article 28 GDPR.
A 14-day free trial is available with no commitment and no credit card required. Paid plans and their quotas are described on the Pricing page. Additional credit packs may be purchased alongside an active subscription to extend the monthly quota.
Prices exclude VAT: all prices shown are in euros, excluding VAT (net). Applicable VAT is added at the time of invoicing, at the rate in force and according to the User's tax situation.
The prices applicable are those displayed at the time of subscription. Vectail reserves the right to modify its prices for new subscriptions at any time. For existing subscriptions, any price change will be notified by email with a minimum of 30 days' notice before the next billing date. A User who does not accept the change may cancel their subscription before the new price takes effect, without penalty.
Payment is made by credit card via a secure payment provider. Invoices are accessible from the billing section of the dashboard. Subscriptions renew automatically at the end of each billing period.
Non-payment: in the event of a failed automatic payment, the payment provider will make the usual collection attempts. If payment is not settled, the User's account is automatically disabled until payment details are updated and outstanding amounts are paid.
The User may cancel their subscription at any time from their dashboard. Cancellation takes effect at the end of the current billing period. No refund is due for the period already invoiced.
Upon cancellation of a paid subscription, Vectail may retain the User's data for up to 90 days to allow for possible account reactivation. After this period, data is permanently deleted, except for billing data retained for 10 years in accordance with statutory obligations. The GCP project dedicated to the User is also deleted within this period.
For accounts in free trial that have not subscribed to a paid plan after 14 days, the account is automatically disabled and associated data deleted upon expiry of that period, except for the aforementioned billing data.
Vectail may suspend or terminate a User's account in the event of a breach of these Terms (including attempts to circumvent quotas, or non-payment), after a formal notice has remained without effect for 15 days. In the event of a serious breach or fraudulent activity, Vectail reserves the right to suspend access immediately and without notice.
In the event of abnormal technical activity likely to compromise the availability or security of the Service (including mass automated traffic, bot-like behaviour or attempts to abuse the infrastructure), Vectail reserves the right to suspend access to the Service immediately and without notice, pending resolution of the issue. The User will be informed as soon as possible.
These Terms are governed by French law. In the event of a dispute, the parties undertake to seek an amicable resolution. Failing that, the courts within the jurisdiction of the Commercial Court of Avignon shall have sole jurisdiction.
Vectail reserves the right to modify these Terms at any time. The date of the last update is shown at the bottom of this page. Continued use of the Service after modification constitutes acceptance of the updated Terms.
This annex constitutes the data processing agreement within the meaning of Article 28 of Regulation (EU) 2016/679 (GDPR). It applies to the relationship between the User (hereinafter "the Controller") and Vectail (hereinafter "the Processor") for the provision of the Service described in the Terms.
The Processor processes personal data on behalf of the Controller for the purpose of providing the AI-powered search service (search widget). This annex takes effect upon acceptance of the Terms and remains in force for the duration of the contractual relationship.
Nature of processing: collection, transmission, analysis and aggregated storage of search queries submitted by visitors to the User's website via the Vectail widget.
Purpose: provision of the search engine (processing queries, returning relevant results, Service performance analysis).
Types of data processed:
Categories of data subjects: visitors to the User's e-commerce website.
The Processor does not process special categories of data within the meaning of Article 9 GDPR and does not collect data that directly identifies a visitor. Only aggregated and anonymised data is retained for performance analysis purposes.
Vectail undertakes to:
The User authorises the use of the following sub-processors, to whom Vectail imposes equivalent data protection obligations to those in this agreement:
Vectail will inform the Controller of any addition or replacement of a sub-processor. The Controller has 30 days to object in writing. In the event of a legitimate objection, the parties will seek an alternative solution; failing that, the Controller may terminate the Service without penalty.
Vectail implements the following technical and organisational measures:
Data may be transferred to the United States in the context of using Google Cloud Platform and Firebase services. These transfers are governed by Standard Contractual Clauses adopted by the European Commission (decision 2021/914) and Google's compliance mechanisms. For more information: cloud.google.com/terms/data-processing-addendum.
For any question relating to this agreement or to exercise rights provided under the GDPR: [email protected]